IT Programme Troubleshooting and Reviews
Many IT programmes are not setup right first time, and even those that are can go wrong somewhere during their life-cycle. Regular reviews of the success of IT programmes are essential in order to resolve problems early, and prevent catastrophic failure later. If programmes are not setup correctly, and not reviewed regularly, troubleshooting is often required to address problems and correct errors. Such troubleshooting should be based on objective assessments of cause and effect, and must result in an effective action plan in order to redress the problems.
Management best practice has always advocated a Plan-Do-Monitor-Act approach and the reviewing and monitoring of programmes is nothing new. However, the method of reviewing programmes is changing constantly. Box Ticking reviews of compliance against a process are popular, but don’t necessarily provide the right outcome. Reviews without Actions are anathema to successful Managers, but many reviews end with a report, not an improved Programme. Many organisations don’t talk about failure for fear of failing, but don’t achieve success due to a lack of action.
Problems can occur at any stage in an IT programme life-cycle, from Strategy through Planning / Feasibility, Design, Development, Implementation, Go Live and Early Life Support. If the root cause of a problem emanates from an early stage of a programme, it is often difficult to resolve cost effectively. Our PPAR toolset and process provide an effective, objective method of reviewing IT programmes, and combining stakeholder opinions to derive an acceptable action plan.
PPAR provides a means of troubleshooting IT programmes to determine the likelihood of failure and the root-causes of failure. Solutions to the root-causes of the problems are identified through a Relative approach that recognises the non-binary nature of the links between causes, root-causes and solutions. Actions bring success and a constrained Action Plan is the essential outcome of the PPAR review, and the first step to a recovered programme.